Emergencies
For severe acute emergencies including chest pains, difficulty breathing or stroke symptoms, please call 000.
The closest 24-hour hospital emergency departments are: Joondalup Health Campus, Perth Children’s Hospital,

King Edward Memorial Hospital (obstetric and gynaecological problems).
We will do our utmost to see urgent care patients during normal working hours where possible.
 

Appointments
Standard appointments are 10-15 minutes depending on the doctor. In that time a doctor can at best only properly

address one or two problems. If you think you may need longer with the doctor, please let receptionist know at the

time of booking so they can book you in for an extended consult.

 

Telephone consultations are often available on the day for existing patients who are Covid positive and wishing to

speak with a doctor.

 

Non-attendance
It is our practice policy to charge a non-rebateable fee of $40.00 for failing to attend appointments.
As a courtesy to your Doctor and other patients please let us know if you will not be attending your appointment at least 3 hours prior. We have a cancellation list for patients most days, it may be a family member or someone you know that benefits from advising us when you can’t make your appointment.
 

After Hours
WADMS are our after hours locum service.

Call them for urgent review after hours on 08 9321 9133.

Alternatively, Joondalup After Hours GP operates 7pm to 11pm weekdays and 11am to 11pm weekends.
Located at 60 Shenton Avenue, Joondalup 6027 - 08 9400 9988.

If you have an emergency, go to the emergency department.
Joondalup Health Campus
60 Shenton Avenue, Joondalup 6027
 

Covid-19

If you have tested positive for COVID please stay at home, do not come into the medical centre. 

If you need an appointment please call reception to book a telephone consultation. 

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For the latest information from the Health Department concerning Covid-19 please click on following the link: https://www.health.gov.au/topics/covid-19/about?language=en

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Prescriptions and Referrals
It is preferred that patients make appointments for script renewals and specialist referrals.
 

Telephone calls and Electronic Communication
Telephone calls to doctors should be kept to a minimum as we encourage you to make an appointment for clinical advice. Please speak to our friendly reception staff for assistance.

Our practice values your privacy so please note – for any clinical or appointment queries we kindly ask patient do not communicate via email. We ask you to call us on 9246 1662. This is to protect your personal information.

Results
Unless pre-arranged with your doctor, we ask that you made an appointment to discuss the results of any test. You will be contacted by phone for urgent results. For non-urgent test results, you will receive an SMS message advising you to

make a non-urgent appointment with you doctor.

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To assist us with the management of your test results, please ensure your contact details are kept up to date.

Reminder System
Our practice is committed to continuity of care, timely follow-up and preventative health. We may issue you with a recall or reminder notice reminding you of health checks that are due or follow-ups recommended by your doctor. Communication for reminders and recalls will be sent via SMS or letter. Please make sure your contact details are kept up to date.

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Translating and Interpreter Service
For patients who require assistance with English, our doctors have access to TIS. Please let reception know when making your appointment if you need assistance to these services or contact them on 131 450.

Practice Privacy Policy

The privacy of your personal health information is of utmost importance to us. Our policy is explained in the consent form which patients are requested to read and sign. If you have not completed one of these forms, please check with reception.

Copies of our Privacy Policy are available from reception.

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Complaints, Compliments & Suggestions
To improve our service, we welcome any feedback or suggestions you may have. Our practice manager is happy to

be contacted to discuss any feedback or suggestions you may have.

 

Practice Manager
Coolibah Medical Centre
4/9 Coolibah Drive, Greenwood WA 6024
e. manager@coolmed.com.au

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